- minute forty four -

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Beer, Musings

Buxton Brewery / Eebria – Customer Service, Done Right

Yesterday I placed my first order from Buxton Brewery’s online shop which is operated by drinks distribution outfit Eebria. Eebria basically drop-ship direct from manufacturers which means not only is your beer the freshest it can be, having not sat around in their warehouse for ages, it offers the cheapest delivery I’ve seen for an online beer seller at £5.99. The only downside; you have to pay one delivery charge per manufacturer. That didn’t apply in this case however because I only bought from Buxton Brewery.

I didn’t order a massive haul, just four bottles to see how they were in terms of service because I’ve had some not so great experiences from ordering through other online beer shops in the past. The results were astonishing.


Sure enough, I tracked my order this morning and it’s out for delivery. Any issues now will be down to the Courier (they use Parcel Force in case you wondered) but having seen how awesome both parties are I have no doubt they’d do anything in their power to sort those problems out too. Colour me impressed.

So all in all, I can’t speak highly enough of how well Eebria and Buxton Brewery are handling online orders. It really makes me confident in buying from them again knowing that they both operate very active social media channels.

As for the beer I ordered one of each of the following:

  • Far Skyline – A dry hopped Berliner Weisse
  • Wild Boar – IPA
  • Ace Edge – IPA hopped with Sorachi Ace
  • Wyoming Sheep Ranch – Double IPA

Reviews of those beers to follow. I’ve never had any of them before so I’m looking forward to trying them.

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